• Terms of Sale

Terms of Sale

TERMS OF SALE

The website wuffmeow.com is published by BGRN GROUP, SAS, registered under SIREN number 992 503 375. Wuffmeow is a trade name of BGRN GROUP, SAS.
Last updated: November 2026

In accordance with Articles L.111-1 et seq. and L.221-1 et seq. of the French Consumer Code and Articles 1127-1 et seq. of the French Civil Code, these Terms of Sale (the "Terms") govern all sales concluded between BGRN GROUP, operating the website wuffmeow.com under the trade name Wuffmeow ("Wuffmeow"), and any person making a purchase on this site (the "Customer").

Placing an order on wuffmeow.com implies full acceptance of these Terms, which the Customer acknowledges having read before confirming their order.

ARTICLE 1 – SELLER IDENTIFICATION

Trade name: Wuffmeow
Company name: BGRN GROUP, société par actions simplifiée (SAS)
Registered office: 162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
SIREN: 992 503 375 — SIRET: 992 503 375 00014
EU VAT number: FR77 992 503 375
Phone: +590690692319
Email: contact@wuffmeow.com
Contact form: https://wuffmeow.com/pages/contact
Website: https://wuffmeow.com

ARTICLE 2 – SCOPE

2.1 – Purpose

These Terms set out the rights and obligations of the parties for the distance sale of the products offered on wuffmeow.com (pet products and accessories: toys, beds, accessories, care and grooming products, etc.) to customers located in mainland France, Belgium and Guadeloupe.

2.2 – Capacity

The Customer declares that they are at least 18 years old and have the legal capacity to enter into a contract. Our products are intended for pets, but purchases must be made by an adult, who takes full responsibility for them, in particular as to their suitability for the animal concerned.

2.3 – Changes to the Terms

Wuffmeow may change these Terms at any time. The applicable Terms are those in force on the date of the order.

ARTICLE 3 – PRODUCTS

3.1 – Characteristics

The essential characteristics of each product (material, dimensions, directions for use, care and safety instructions) are set out on its product page, which the Customer is invited to read before ordering. Photographs are as accurate as possible; slight variations in color or appearance may occur depending on screen settings.

3.2 – Compliance and safety

Our products comply with the regulations applicable to pet products. We recommend always using them for their intended purpose, according to the instructions on the product page and under adult supervision, especially toys.

3.3 – Availability

Offers are valid while stocks last at our partners. If a product becomes unavailable after an order, Wuffmeow will inform the Customer as soon as possible and offer an equivalent product or a full refund of the amounts paid, within 7 days at the latest.

3.4 – Sourcing

Wuffmeow relies on a network of approved logistics partners, suppliers and distributors located in Europe and internationally. Products ship directly from these partners' warehouses. Wuffmeow remains the Customer's single point of contact and takes full responsibility for the order, customer service, returns and legal warranties.

ARTICLE 4 – PRICES

Prices are shown in US dollars (USD), all taxes included, at the rate in force on the day of the order. Standard shipping is free to all destinations served.

Wuffmeow may change its prices at any time; products are invoiced at the price displayed when the order is confirmed. Any customs duties, import taxes and dock dues (octroi de mer) are fully covered by Wuffmeow.

In the event of an obvious pricing error, Wuffmeow will inform the Customer, who may cancel the order with a full refund.

ARTICLE 5 – ORDERS

5.1 – Process

The Customer selects products, checks the cart contents and total price, enters delivery information, then confirms the order and proceeds to payment. Before final confirmation, the Customer can review the order details and correct any errors.

5.2 – Confirmation

The order is final upon receipt of the confirmation email sent after payment is approved, summarizing the products, price and terms of sale.

5.3 – Refusal of orders

Wuffmeow may refuse or cancel an order in the event of suspected fraud, non-payment or a previous dispute, with a full refund where applicable.

5.4 – Cancellation before shipping

The Customer may cancel all or part of an order free of charge as long as it hasn't shipped, by writing to contact@wuffmeow.com. A full refund is issued within 7 days.

5.5 – Record keeping

Wuffmeow archives orders and invoices on a reliable and durable medium, in accordance with Article L.213-1 of the French Consumer Code. The Customer may access them on request.

ARTICLE 6 – PAYMENT

6.1 – Payment methods

Payment is made online, in US dollars, in a single installment, by card: Visa, Mastercard, Carte Bleue (CB), American Express.

6.2 – Security

Payments are processed by our providers Mollie and CAWL (Crédit Agricole – Worldline), which comply with the PCI-DSS standard, over an encrypted HTTPS connection with 3D Secure strong authentication. Wuffmeow never stores or sees any banking data.

6.3 – Charge

The Customer's account is charged when the order is confirmed. If payment is declined, the order is not confirmed and nothing is charged.

6.4 – Retention of title

Products remain the property of BGRN GROUP until the price has been paid in full.

Details are available on our Payment Methods page.

ARTICLE 7 – SHIPPING

7.1 – Areas served

We ship to mainland France, Belgium and Guadeloupe only. Standard shipping is free, with no minimum purchase.

7.2 – Delivery times

  • Processing: 3 business days from order confirmation
  • Transit: 8 to 11 business days after shipping
  • Estimated total time: 11 to 14 business days

An email with a tracking number is sent as soon as the order ships. In the event of a significant delay, Wuffmeow will inform the Customer. If delivery does not occur within the stated time, the Customer may, after a formal notice that remains unanswered, cancel the sale and obtain a full refund, in accordance with Article L.216-6 of the French Consumer Code.

7.3 – Address

The Customer is responsible for the accuracy of the delivery information. If delivery fails because of an incorrect or incomplete address, the returned parcel is reshipped or refunded; reshipping costs may be charged.

7.4 – Receipt

The Customer reports any damaged parcel, missing or non-conforming product to the carrier where possible, then to Wuffmeow within 30 days at contact@wuffmeow.com, with photos, without prejudice to legal warranties.

7.5 – Transfer of risk

In accordance with Article L.216-4 of the French Consumer Code, risk passes to the Customer when they take physical possession of the parcel.

Details are available in our Shipping Policy.

ARTICLE 8 – RIGHT OF WITHDRAWAL

8.1 – Period

In accordance with Article L.221-18 of the French Consumer Code, consumer Customers have a legal period of 14 days from receipt to withdraw from the purchase without giving any reason. Wuffmeow extends this period to 30 calendar days from receipt.

8.2 – How to withdraw

The Customer notifies their decision by any clear statement to contact@wuffmeow.com, via the contact form, or by using the template below. Wuffmeow sends a prepaid return label within 24 to 72 business hours. The product must be sent back within 14 days of the notification.

8.3 – Exclusions

In accordance with Article L.221-28 of the French Consumer Code, the following are excluded from the right of withdrawal, except in case of defect or non-conformity: hygiene or care items unsealed after delivery, opened food or perishable products, and personalized items or items made to the Customer's specifications.

8.4 – Refund

Returns are free. All amounts paid are refunded within 7 days of receipt of the returned item, to the card used for the order. If the product has lost value due to handling beyond what is necessary to inspect it, the refund may be reduced accordingly (Article L.221-23).

8.5 – Withdrawal form template

To BGRN GROUP (Wuffmeow), 162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe — contact@wuffmeow.com:
I hereby give notice that I withdraw from the contract for the sale of the goods below:
– Order number:
– Item(s):
– Ordered on / received on:
– Customer name:
– Customer address:
– Date:

Full details are set out in our Return & Refund Policy.

ARTICLE 9 – LEGAL WARRANTIES

Regardless of any commercial warranty, the Customer benefits from:

  • the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) for 2 years from delivery of the goods: the Customer may obtain repair or replacement of the goods or, failing that, a price reduction or refund;
  • the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code) for 2 years from discovery of the defect.

For any claim, the Customer contacts Wuffmeow at contact@wuffmeow.com with their order number and photos. The return is free and the Customer receives a replacement or a full refund.

ARTICLE 10 – LIABILITY

Wuffmeow is fully liable for the proper performance of the obligations arising from the contract, in accordance with Article L.221-15 of the French Consumer Code. However, it cannot be held liable where non-performance or improper performance is attributable:

  • to the Customer, in particular in case of use of the products not in line with their intended purpose, safety or care instructions, or if the product is unsuitable for their pet;
  • to the unforeseeable and insurmountable act of a third party;
  • to force majeure.

Nothing in these Terms limits the statutory rights of consumer Customers.

ARTICLE 11 – FORCE MAJEURE

Neither party shall be held liable for any delay or failure to perform resulting from force majeure within the meaning of Article 1218 of the French Civil Code (natural disasters, hurricanes, epidemics, strikes, government decisions, logistics failures beyond its control). If performance becomes impossible, the order is refunded.

ARTICLE 12 – INTELLECTUAL PROPERTY

All content on wuffmeow.com (text, images, logos, brand) is the property of BGRN GROUP or its partners. Any reproduction without prior written permission is prohibited.

ARTICLE 13 – PERSONAL DATA

Customer data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, for managing orders, shipping and customer relations. It is never sold. The Customer has the right to access, rectify, erase, object to, restrict and port their data, which they may exercise at contact@wuffmeow.com. Details are set out in our Privacy Policy.

ARTICLE 14 – COMPLAINTS AND MEDIATION

For any complaint, the Customer first contacts customer service at contact@wuffmeow.com or via the contact form. Wuffmeow replies within 24 to 72 business hours and seeks an amicable solution.

Failing agreement, in accordance with Articles L.612-1 et seq. of the French Consumer Code, consumer Customers may use a consumer mediator free of charge.

ARTICLE 15 – GOVERNING LAW AND JURISDICTION

These Terms are governed by French law. Failing an amicable or mediated resolution, any dispute will be brought before the competent French courts, in accordance with the applicable legal rules. Consumers residing in Belgium retain the benefit of the mandatory provisions of their national law.

ARTICLE 16 – MISCELLANEOUS

If any clause of these Terms is declared void or unenforceable, the other clauses remain fully valid.

CONTACT

Wuffmeow
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Phone: +590690692319
Email: contact@wuffmeow.com
Contact form: https://wuffmeow.com/pages/contact

We reply to every request within 24 to 72 business hours, Monday to Friday, excluding public holidays. Messages sent over the weekend are handled on the next business day.