Welcome to WuffMeow’s Help Center! We’ve compiled answers to our most frequently asked questions to help you and your pets have the best possible experience with us.
Ordering
Q: How do I place an order on your website?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll need to create an account or check out as a guest, enter your shipping information, and complete payment.
Q: Is my payment information secure?
A: Absolutely! WuffMeow uses industry-standard encryption and secure payment processors to ensure your financial information remains protected.
Q: Can I modify or cancel my order after it’s been placed?
A: Please contact us immediately at Support@WuffMeow.com or call +13103615572. We’ll do our best to accommodate changes if the order hasn’t been processed yet.
Shipping & Delivery
Q: Do you really offer free shipping on everything?
A: Yes! We offer free standard shipping on all orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. If you have questions about your order status, contact our customer service team with your order number.
Q: Do you ship internationally?
A: Yes, we ship internationally.
Returns & Exchanges
Q: What is your return policy?
A: Unopened, non-perishable items may be returned within 30 days of delivery. Items must be in original packaging and in sellable condition.
Q: How do I start a return?
A: Contact our customer service team to initiate a return. We’ll provide return instructions and may issue a Return Authorization Number.
Q: Which items cannot be returned?
A: Food, treats, medications, and hygiene products cannot be returned once opened. Items marked as “final sale” are also non-returnable.
Q: How long will it take to process my refund?
A: Refunds typically process within 5-7 business days after we receive your return.
Products & Pet Care
Q: Do you offer prescription pet foods and medications?
A: Some prescription foods are available with proper veterinary authorization. Please contact us directly to arrange these special orders.
Q: How do I know which food is right for my pet?
A: Our staff includes certified pet nutritionists who can help recommend the best options for your pet’s specific needs. Feel free to call or visit our store for personalized advice.
Q: Do you sell pets?
A: WuffMeow does not sell dogs, cats, or other animals.
Q: Do you offer pet services like grooming or training?
A: No, we do not.
Account & Technical Support
Q: How do I create an account?
A: Click the “Account” icon in the top right corner of our website and select “Create Account.” Follow the prompts to set up your profile.
Q: I forgot my password. How do I reset it?
A: On the login page, click “Forgot Password?” and follow the instructions sent to your email address.
Q: Can I save multiple shipping addresses?
A: Yes! Once logged in, you can add and manage multiple shipping addresses in your account settings.
Q: The website isn’t working properly. What should I do?
A: Try clearing your browser cache and cookies, or try a different browser. If issues persist, please contact us with details about the problem.
Contact Us
If you didn’t find the answer you’re looking for, our friendly customer service team is here to help!
📧 Email: Support@wuffmeow.com
📞 Phone: +13103615572
📍 Address: 255 Giralda Avenue Coral Gables, FL 33134, United-States
